Digital Transformation with Global Standards and Large Scale Open Source Solutions.a
- Strategic Consulting, Integral Diagnostic, Strategic Planning, Enterprise & IT Architecture Including Road maps creation, mentoring and assessment using standard methodologies and better practices of global use.
- Use and Integration of agile Open Source Solutions like:
- Management and Financial Processes by Industry
- Complementary and Productivity Solutions
Digital Transformation is the process by which companies reorganize their work methods and strategies, in order to obtain more benefits thanks to the implementation of new technologies.
Through this Transformation, we look to apply digital innovations to be able to unfold new unseen opportunities that could benefit the company.
With a Digital Transformation we look for new business opportunities in a globalized world:
- Process Automation
- Minimize Costs
- Maximize efficiency
It affects every department in a company including: Human Resources, Marketing, Manufacturing, Sales, Management, Customer Service and even high level executives. A new Enterprise vision is required based on a new organizational culture in which the core of the company is implied also its strategy, processes, people, products and services.
A successful Digital Transformation Process brings in the company costs savings and increased income. But there are some other benefits that are worth having in consideration like an improvement in the customer service experience and more empowered and motivated employees due to the reduction of repetitive tasks thanks to the level of automation that technology is able to create.
2.2 Planning a Business Transformation
2.3 Detailed Planning: People, Processes and IT Solutions
An organization Digital Transformation process will only succeed when there is a complete commitment starting with managers, which means that all the leading stakeholders in the company must be the engine in the process of digitization. Without this maximum commitment ignited by the managers it would be difficult to create a change of this magnitude within the company.
A complete understanding of the Company Vision is necessary and if it is required to adjust this vision into a new cultural Digital vision, this new adjusted vision needs to be transmitted thorough the organization. A committed leadership will mark the difference between a regular software implementation and a real Digital Transformation in the company.
Recommended Services/Solutions: Strategic Consulting & IT Architecture.
A definition of the focus and priorities of the transformation is necessary and a clear understanding of the customer needs prior to get involved on the ongoing steps of the strategy.
We recommend using standardized Enterprise Architecture techniques like TOGAF or similar, in order to build a present map, where we can visualize different business perspectives, processes and IT solutions and their correlation based on current diagnostics, to be able to monitor, identify risks and create mitigation strategies to compare in the long term the advances achieved in every proposed task for every element.
Customer
The costumer is every time more and more digital and is adopting an increased digital interaction with the company. If this Digital interaction does not exist or is not optimized, it could create in-conformity in the consumer and this consumer will eventually look for another company that offers an optimized digital service. Therefore, a Digital Transformation is a process that should not be lead by technology but by the customer.
We must focus on digitizing the customer experience. For this, it is necessary to have a deep understanding of our customer through active listening and analysis of social networks and different channels that the customer uses. Customers interact with companies through different channels, it is fundamental to identify all the contact points to improve their experience. A suggested tool could be the "Customer Journey Map" to identify and analyze every different customer contact point with our brand through their shopping process.
Recommended Services/Solutions: Strategic Consulting & IT Architecture.
2.3 Detailed Planning: People, Processes and IT Solutions
- What IT Solutions do we have?
- What is our current architecture? → As Is
- Where do we want to go? → To be
2.3.1 People
Digital Transformation is not a technological change, it is a change in a culture of a company through technology. Companies are formed by humans, therefore it is not the company that is being digitally transformed but people. This clarification is necessary to highlight the importance of people in the process of digitization of companies.
Human beings by nature are afraid of change, for this reason, one of the main challenges is to make people comfortable with change so they are able to catch a glimpse of all the opportunities and advantages of digitization. For this is necessary a training in different digital areas, promote Employer Branding, detect ‘powerful’ users in digital matters within the organization, create less vertical structures or encourage collaboration among others.
The recruitment process must be consistent with the digital world: detection of talent in social networks, creation of a positive digital image as an employer or defining strategies of employees as brand ambassadors.
2.3.2 Processes
Digital Transformation includes certain automation of processes, which allows us to assign our team functions that are more strategic. Digital Technology is the input of automation of processes as it manages to reduce times, costs and human errors.
Through digitization we will obtain new information about our processes. It is necessary to implement a system for capturing, measuring and analyze this data. Thanks to the optimization of our processes we will improve decision making, we will be a more agile company and ultimately we will bring more value to our customers.
Recommended Services/Solutions: Strategic Consulting & IT Architecture.
If we carry out a Digital Transformation within the company, we must also monitor the results of the strategies and actions carried out.
We have to take into account the objectives that we want to achieve with the transformation process and the investment that we are going to carry out, in order to later select those KPI management metrics of the objectives that we want to measure and that we will later include in a scorecard.
Some examples of metrics are: speed of change, indicators of use of digital tools by employees, site visits, conversions made, time in processes, quality of service, etc.
Digital Transformation is not only technology. To carry it out successfully, it is necessary to work in many aspects of the organization, such as: re-definition of processes, selection of digital talent, vision, customer experience and the measurement of results for continuous improvement.
Undoubtedly, if companies want to be competitive they have to be ready to adapt to this new digital environment to find new opportunities and be more efficient. The changes necessary to carry out the digital transformation should not mean the end of the world, but the beginning of a new one.
When possible before carrying out the implementation of actions, it is suggested to simulate these new actions.
Recommended Services/Solutions: Strategic Consulting, IT Architecture. & Big Data - Data Analytics and Decision Making
3.1 Digital Training of people
In order to achieve that the employees have an active participation in the process of Digital Transformation in
the company, they must be formed to be able to understand the trascendency of this process.
3.2 Knowledge of Digital Tools
3.3 Reputation - Brand Recognition
3.4 Innovation
3.5 Data Analytics
The organization and exploration of the data that your company possesses offers you the possibility of focusing your business towards that demand on which you have obtained information.
3.6 Commitment of the management team
It is not necessary for a manager to lead the Digital Transformation, but it is necessary for it to be actively part of it.
The managers are in charge of fostering a culture of change and also of transmitting this disruptive moment as something positive for the entire organizational chart.
Recommended Services/Solutions: Flexible Solutions and Services for Digital Transformation, IT Architecture, Specialised Training: personalized and virtual
4.1 Improvement in customer communication
The Digital Transformation of a company places it at the same level of digitization as its customers. This allows the organization to use the same communication channels, facilitating the understanding between both parties.
4.2 Access to new business opportunities
Digitization brings business structures closer to markets that they did not have access to through traditional business models. Thus, new doors are opened to trade in a global world, where the ease of dealing with a client does not depend on the kilometers that separate the interlocutors.
4.3 Extends the life of the company
Adaptation to the environment is part of any living being. Whoever performs it best lives; who does not, is extinguished.
The Digital Transformation of your company allows you to be up to date with what is happening outside, it does not leave you out of date and this favors business continuity.
4.4. Reduce costs
The optimization of internal processes in all departments saves time in designing, materials, transportation and, in general, all the variables involved in the execution of tasks.
All this makes the sale of your product or service easier and faster.
4.5. Facilitates the recruitment of qualified personnel
Currently, the most skilled employees are digitally trained. They understand perfectly the technological world in which business takes place.
If you are able to offer a company that puts at your disposal the possibility of applying their knowledge and skills, they will undoubtedly want to go with you. If you do not, you run the risk of becoming obsolete and without qualified labor.
4.6 Happy Employees
Not only new recruits have to be happy to work with you. The ongoing training of your current employees will make them feel safe and motivated, as they will also realize that the digitization will bring improvements to their jobs.
When this happens, their attitude changes: they yield more and they have more time to do work in which the quality of the result is more important than the mere fact of doing it.
All this translates, for them, into pure motivation. And for you, as an entrepreneur or department head, in increased production.
Recommended Services/Solutions: Flexible Solutions and Services for Digital Transformation, IT Architecture, Specialised Training: personalized and virtual
There is a false myth that projected Digitization almost like a crucifixion. However, if the people involved are properly trained and informed, living this transformation can be motivating and exciting.
Let's see now what are some of the major obstacles you may encounter during the process.
► The incomplete information given to the people about the process that is carrying out on and its consequences
This means working with something that is not understood, or something you work with dislike. It could even get worse generating uncertainty about the continuity of jobs.
► Election of an inadequate leader for the process
Think carefully about who is going to lead the important moment you are about to live. Find someone who meets the necessary requirements to lead the Digital Transformation of the company. And remember that you must also be trained.
► Digitized providers: having them affects the entire chain of collaborators.
The allies must adapt for the suitability of the entire chain. We must explain the benefits they get and invite them to join.
Recommended Services/Solutions: Flexible Solutions and Services for Digital Transformation, IT Architecture, Specialised Training: personalized and virtual
English
Español
